zondag 10 april 2005

Innovation through user experience

This is an important lesson and one of the reasons first movers are not necessarily winners in the end. Too much focus on technology and/or too little on user experience.

"Robert Morris from IBM argued last year at Etech 2002 that -- and I'm paraphrasing from memory here -- most significant advances in software are actually advances in user experience, not in technology. Mosaic was not an advancement in technology over TBL's original browser. Blogger is a highly-specialized FTP client. IM is IRC++ (or IRC for Dummies, depending on your POV). The advantages that these applications offered people were user experience-oriented, not technology-oriented."

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