Ok, it doesn't need one yet, but I agree with Kent Newsome that might change...
"Second Life may or may not be an OS, but it is, for many, the future of online interaction. It's not Microsoft that should be quaking in its boots- it's Myspace, et al."
dinsdag 28 maart 2006
Een Tweede Leven voor Hyves?
Ok, Hyves heeft het nog niet nodig, maar ik ben het met Kent Newsome eens dat dit snel kan veranderen...
"Second Life may or may not be an OS, but it is, for many, the future of online interaction. It's not Microsoft that should be quaking in its boots- it's Myspace, et al."
"Second Life may or may not be an OS, but it is, for many, the future of online interaction. It's not Microsoft that should be quaking in its boots- it's Myspace, et al."
zaterdag 25 maart 2006
Vliegen en internet
Ik vlieg zo naar Los Angeles om daar te spreken op het Digital Hollywood congres. Een ochtendje doorbrengen op Schiphol is toch wel weer een aparte ervaring. De belofte dat internet het reizen makkelijker maakt is zeker nog niet ingelost.- Ik had m'n ticket via de site van KLM gekocht, en een bevestiging gekregen, maar een dag voor vertrek krijg ik een telefoontje dat de betaling toch niet geslaagd was...
- Na het afhandelen van de betaling werd me verteld dat alle (stoel)voorkeuren die tijdens het boeken door mij werden ingevuld op website 'overruled' worden door mensen die bellen. Anders gezegd, ik mag 12uur lang tussen twee iets te gezette Amerikanen inzitten.
- Op Schiphol aangekomen hoef ik gelukkig niet in te checken, dat had ik al via de website gedaan. Maar uiteindelijk sta ik nog 25 minuten in de rij om m'n bagage af te geven. En als ik dan eenmaal aan de beurt ben begeeft de PC van de baliemedewerkster het. De mensen die op de normale manier inchecken zijn een stuk sneller...
- Na nogmaals 20 minuten in de rij te staan voor paspoort-controle kan ik dan eindelijk naar de gate. Nog even een uurtje emailen (en bloggen) voordat ik vertrek. Bij de gate alleen geen stopcontact, laat staan Wi-Fi.
- Uiteindelijk de stekker van een schoonmaakapparaat uit de muur getrokken en met al m'n spullen op de grond naast de prullenbak gaan zitten.
- Ik wordt over het algemeen vreemd aangekeken, maar er komen ook 2 Amerikanen op me af die vragen of ik wel internetverbinding heb. Een ervan was al 10 minuten aan het rondlopen met z'n Powerbook in z'n handen op zoek naar een signaal;-) Ik leg ze uit dat ik een Vodafone UMTS kaart heb, vervolgens zoeken ze teleurgesteld verder...
- Ik kan nu nog een keertje 15 minuten (update: 55 minuten) in de rij gaan staan om te boarden. Gelukkig, want die vloer is toch wel wat hard om een uur op te blijven zitten. Over een internetverbinding en stopcontacten in het vliegtuig zal ik maar niet hebben. Duurt nog wel een paar jaartjes ben ik bang....
zondag 19 maart 2006
Claim your identity
I like the idea behind claimID, but I feel the service will be to complex for most people. In the meantime the need for a solution is growing fast...
"Because anyone, anywhere, at any time can say anything about you on the Web, reputations are scarily open-source. And because entire companies dedicate themselves to recording every inch of information on the Web, it's becoming difficult to unplug from the Google matrix, let alone make anything on the Internet go away. "This takes people's own agency out of how they want to present themselves," says Alice Marwick, a technology consultant and PhD candidate in New York University's Culture & Communications Dept. The Internet started out with avatars and anonymity. Now online and offline are bleeding together. "It's consolidating personal information into the aggregate," says Marwick, even though "our social practices haven't figured out how to keep up with the technology."
"Because anyone, anywhere, at any time can say anything about you on the Web, reputations are scarily open-source. And because entire companies dedicate themselves to recording every inch of information on the Web, it's becoming difficult to unplug from the Google matrix, let alone make anything on the Internet go away. "This takes people's own agency out of how they want to present themselves," says Alice Marwick, a technology consultant and PhD candidate in New York University's Culture & Communications Dept. The Internet started out with avatars and anonymity. Now online and offline are bleeding together. "It's consolidating personal information into the aggregate," says Marwick, even though "our social practices haven't figured out how to keep up with the technology."
Claim je identiteit
Het idee achter claimID is heel aardig, de uitvoering waarschijnlijk wat te complex voor de meeste mensen. Maar de behoefte gaat groot worden.
"Because anyone, anywhere, at any time can say anything about you on the Web, reputations are scarily open-source. And because entire companies dedicate themselves to recording every inch of information on the Web, it's becoming difficult to unplug from the Google matrix, let alone make anything on the Internet go away. "This takes people's own agency out of how they want to present themselves," says Alice Marwick, a technology consultant and PhD candidate in New York University's Culture & Communications Dept. The Internet started out with avatars and anonymity. Now online and offline are bleeding together. "It's consolidating personal information into the aggregate," says Marwick, even though "our social practices haven't figured out how to keep up with the technology."
"Because anyone, anywhere, at any time can say anything about you on the Web, reputations are scarily open-source. And because entire companies dedicate themselves to recording every inch of information on the Web, it's becoming difficult to unplug from the Google matrix, let alone make anything on the Internet go away. "This takes people's own agency out of how they want to present themselves," says Alice Marwick, a technology consultant and PhD candidate in New York University's Culture & Communications Dept. The Internet started out with avatars and anonymity. Now online and offline are bleeding together. "It's consolidating personal information into the aggregate," says Marwick, even though "our social practices haven't figured out how to keep up with the technology."
Enjoyable spam
It does not happen often that I'm smiling when going through the 1500 daily spam messages in my inbox. But today I found the exception to the rule. The email was sent by a company trying to help you to use cars as a marketingtool. I won't link to it however, it's still spam....
Embedded observation
Danah Boyd is so right, especially when she says that "customer service is not a segregated group who simply answers questions of a finalized product." It's a lesson every company should learn, there's so much to win if you do this right. She calls it 'embedded observation'.
"These three sites (Craigslist, Flickr and MySpace) have many attributes in common. They all grew organically. They each have public personalities that early adopters feel connected to. The early adopters really felt as though they were participating in and creating an intimate community, even as the community grew to millions. Users are passionate. Designers are passionate. They feel a responsibility to it and are deeply invested in making users happy. Character was not boiled out of the site; the text on the system is natural and goofy, reflecting the personality quirks of the developers rather than the formal speech of a corporation. Each site has a unique culture that was born early on and evolved through years of use and growth. The culture evolves with the designers and users working in tandem.
Customer service is not a segregated group who simply answers questions of a finalized product. They are completely integrated into the design system and the senior people are the most deeply embedded in user culture. There is a strong commitment to the needs and desires of the users.
While the creators have visions of what they think would be cool, they do not construct unmovable roadmaps well into the future. They are constantly reacting to what's going on, adding new features as needed. The code on these sites changes constantly, not just once a quarter. The designers try out features and watch how they get used. If no one is interested, that's fine - they'll just make something new. They are all deeply in touch with what people are actually doing, why and how it manifests itself on the site."
"These three sites (Craigslist, Flickr and MySpace) have many attributes in common. They all grew organically. They each have public personalities that early adopters feel connected to. The early adopters really felt as though they were participating in and creating an intimate community, even as the community grew to millions. Users are passionate. Designers are passionate. They feel a responsibility to it and are deeply invested in making users happy. Character was not boiled out of the site; the text on the system is natural and goofy, reflecting the personality quirks of the developers rather than the formal speech of a corporation. Each site has a unique culture that was born early on and evolved through years of use and growth. The culture evolves with the designers and users working in tandem.
Customer service is not a segregated group who simply answers questions of a finalized product. They are completely integrated into the design system and the senior people are the most deeply embedded in user culture. There is a strong commitment to the needs and desires of the users.
While the creators have visions of what they think would be cool, they do not construct unmovable roadmaps well into the future. They are constantly reacting to what's going on, adding new features as needed. The code on these sites changes constantly, not just once a quarter. The designers try out features and watch how they get used. If no one is interested, that's fine - they'll just make something new. They are all deeply in touch with what people are actually doing, why and how it manifests itself on the site."
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